![]() ![]() “We clearly messed up here and didn’t communicate as broadly or proactively to our customers around these changes,” Miller said. About 80 percent of customers file online, Miller said. Online, customers have to pay a fee for each return. The downloaded or CD version of the software allows a family to file up to five returns. The Deluxe software many customers used for 2013 returns is listed for $59.99.Įach year, a new version of the TurboTax software has to be bought because tax rules change, Miller said. The TurboTax website shows that the price of the CD or download version of TurboTax Premier is $89.99 and the Home & Business version is $99.99. Eligible customers should receive a check within seven days, said spokeswoman Julie Miller. “No one likes this kind of a surprise, so we are taking immediate action to make things right and help you through this transition year.”Ĭustomers can apply for the $25 rebate at /25back. “We have heard from many of you that you were surprised when you discovered the change,” general manager Sasan Goodarzi said in a letter to consumers. Those customers would be eligible for a $25 rebate if they need to upgrade to TurboTax Premier or TurboTax Home & Business to file small business, capital gains or rental property information. Intuit emailed several million TurboTax Deluxe customers Friday who bought a CD or downloaded the product last year, a spokeswoman said. ![]() Intuit, the maker of TurboTax software, apologized after an onslaught of consumer complaints about the unexpected need to buy an upgrade this year for some types of filings. ![]()
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